(Solved):
Question

Given that: a sub-team work of three persons, Ahmed (Manager), Ali and
Sameer (as supportive persons). They are working on TWO TASKS : reporting
the project status bimonthly for the staff and customers by e-mail and
WhatsApp messages, and submitting a hard copy of project status report of the
whole team-work for the office in a weekly meet-up. Accordingly, answer the
following questions by using the communication matrix:
• What kind of information needs to be collected?
• Who will receive information?
• Who will send information?
• When will information be communicated?
• How will information be communicated?

Question

Given that: a sub-team work of three persons, Ahmed (Manager), Ali and
Sameer (as supportive persons). They are working on TWO TASKS : reporting
the project status bimonthly for the staff and customers by e-mail and
WhatsApp messages, and submitting a hard copy of project status report of the
whole team-work for the office in a weekly meet-up. Accordingly, answer the
following questions by using the communication matrix:
• What kind of information needs to be collected?
• Who will receive information?
• Who will send information?
• When will information be communicated?
• How will information be communicated?

(Solved):
Question
  1. A systematic process to identify the customer-defined service standards is vital in ensuring the service firm achieves the specific behavior and actions that meet the customers’ expectations. Assuming you are the customer service manager of a call centre, using the eight steps process to illustrate the process for setting customer-defined standards to ensure the company meeting optimum customer service satisfaction.

Question
  1. A systematic process to identify the customer-defined service standards is vital in ensuring the service firm achieves the specific behavior and actions that meet the customers’ expectations. Assuming you are the customer service manager of a call centre, using the eight steps process to illustrate the process for setting customer-defined standards to ensure the company meeting optimum customer service satisfaction.

(Solved):
Question
three types of
namely
manufacturing, services and trading
sectors, choose any one organization
from each sector of your choice and
Liabilities,
Expenses and revenue from them.
Q2 There are
organizations
name
5
Assets,

Image Transcription

three types of namely manufacturing, services and trading sectors, choose any one organization from each sector of your choice and Liabilities, Expenses and revenue from them. Q2 There are organizations name 5 Assets,

Question
three types of
namely
manufacturing, services and trading
sectors, choose any one organization
from each sector of your choice and
Liabilities,
Expenses and revenue from them.
Q2 There are
organizations
name
5
Assets,

Image Transcription

three types of namely manufacturing, services and trading sectors, choose any one organization from each sector of your choice and Liabilities, Expenses and revenue from them. Q2 There are organizations name 5 Assets,

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